1.Introduction
This Policy applies to our website, application, products, or services that link to this policy or do not have a separate privacy policy (collectively our “Services”).
The purpose of this privacy policy is to give you a better understanding of:
- what information we collect;
- how we use that information;
- how this information is shared;
- your rights; and
- other useful privacy and security-related matters.
2.Information We Collect
When you use our Services, we collect the following types of information:
2.1. Information You Provide Us:
We collect information about you during the account registration process for AircraftCloud or for any of our Services. This information may include, but is not limited to your name, postal address, e-mail address, phone number, and any other details requested for account creation and/or continued use of our Services.
We may also collect information if you request information or customer support.
We may also collect information if you request information or customer support.
2.2. Additional Information Collected:
We may also collect:
Name, contact information, and message if you contact us
Device information including unique device identifiers
Pages visited, content viewed, links and buttons clicked, and URLs visited before and after you use our Services. See our cookie collection policy below for more information.
Not all personal information we hold about you will come directly from you. We may collect information from third parties such as our partners, service providers, and publicly available websites to maintain data accuracy and enhance the Services.
Not all personal information we hold about you will come directly from you. We may collect information from third parties such as our partners, service providers, and publicly available websites to maintain data accuracy and enhance the Services.
4.Cookie Collection
We collect browser and cookie information when you first navigate to our websites. We use cookies to improve customer experience and facilitate access. Certain cookies allow you to navigate our Websites without re-entering your password. For more information on cookies, see our cookie policy.
5.Cookies Policy
To make this site easier to use, we place small files on your computer, known as cookies. Cookies improve services by:
Recognizing your device
Retaining login information
Measuring website usage
We use Google Analytics to understand how users interact with the site. This tool does not collect personal identifiable information. Cookie names include:
ga: Distinguishes users; expires after 2 years
gid: Distinguishes users; expires after 24 hours
gat: Manages usage; expires after 1 minute
gac: Stores campaign information; expires after 90 days
jsessionid: Session info; expires when browser closes
Atlassian.xsrf.token: Prevents cross-site request forgery
You can disable cookies in your browser settings, though this may affect site functionality.
6.How We Use This Information
We process personal information for the following purposes:
Account setup, verification, and management: We use your name, email, phone number, and device info to set up and administer AircraftCloud accounts, provide support, and send Service-related information.
Country location verification to ensure service authorization.
Marketing and event communications, subject to your preferences.
7.How Information is Shared
Your personal information may be disclosed to third parties for account management and support, based on our instructions and with appropriate confidentiality and security measures.
8.Our Third-Party Service Providers & Partners
AircraftCloud may retain trusted third parties globally to support customer service, IT, and payment processing. We may share your information to calculate fees and benefits owed under partner agreements.
9.Third Parties for Legal Reasons
We may share personal information when necessary:
To comply with legal obligations or respond to law enforcement
In business transfers (e.g., merger, acquisition, bankruptcy)
To protect our rights, users, systems, and services
10.International Transfers
AircraftCloud may operate in jurisdictions outside the EEA. We take measures such as contractual clauses to ensure data protection standards when transferring personal information internationally.
11.Your Rights
Under the General Data Protection Regulation, your rights include:
Access: Request a copy of your personal data
Correction: Request correction of incorrect data
Withdraw Consent: Withdraw consent where previously given Erasure: Request deletion of personal data (in some cases)
Data Portability: Transfer data to another organization
Restriction: Request to suspend processing
Objection: Object to processing based on legitimate interests
Automated Decisions: Request human involvement in automated decisions
12.Contact Us
For personal data requests or rights inquiries, contact us at: sai@aircraftcloud.aero
13.Filing a Complaint
You may file a complaint with your local Data Protection Authority if unsatisfied with how your data is managed.
14.Retention
We retain personal information for as long as legally or operationally required and take steps to protect its privacy during the retention period.
15.Security
We prioritize the security of your personal data and employ advanced measures including pseudonymization and encryption. While we strive for secure communication, the internet has inherent risks. AircraftCloud accepts no liability for incidents arising from internet vulnerabilities.
